Refund policy

Returns

Our policy lasts 14 days since your reception of the goods. If 14 days have gone by since your reception, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In any case, remember that to complete your return, we require a receipt or proof of purchase.

If you want to return your product, please write an e-mail to team@verticalsdesign.com to receive instructions on how to move forward.

You will be responsible for paying for your own shipping costs for returning your item. For orders shipped outside of EU, you will be responsible also for paying custom duties, taxes and VAT.

Some types of goods are exempt from being returned. In particular:

– Personalised products

– Gift cards

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that only the cost of the product is refundable, not the shipping cost.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@verticalsdesign.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@verticalsdesign.com to receive instructions on how to move forward.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Bulgaria, Sofia 1619, Bojencti str. 5, fl. 1, ap. 2

You will be responsible for paying for your own shipping costs for returning your item. For orders shipped outside of EU, you will be responsible also for paying custom duties, taxes and VAT. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.